Shipping and Returns
Standard shipping times range from 2 to 3 business days from the order date.
You can return our products and hardware for any reason within 14 calendar days from the delivery date. If you wish to return software, you also have 14 days, returning the product intact and unopened. The transport costs of the returned products are the customer's responsibility, who will then receive a full refund of the entire amount paid for the products within 10 days.
If you wish to return your order, or some of the products purchased, you can set up your return by contacting us at +39 051 248450 or by writing to us through our form.
For more information on our return policies, please see our general conditions of sale.
We can ship all over the world but contact us to get a personalised offer in terms of transport costs and any extra costs for customs, international insurance and other services.
If, at the time of delivery, you receive the order inside packaging that is visibly damaged or tampered with, please only accept it conditionally with detailed reasons (for example: open and/or damaged packaging, presence of tape other than the original).
Without conditional acceptance, or in the case of conditional acceptance for general reasons (for example: acceptance pending verification of the content), Ferrari Computer will not be able to replace the goods in any way.
Remember: in case of conditional acceptance, we always recommend taking photographs of damaged or non-compliant packages before opening them.
Refurbished devices are used products that are completely renewed and then sold following accurate overhaul processes to test operations and ensure the same conditions as a new item. Each product is sold repackaged and fully guaranteed for 12 months, at a lower cost than a new product.
By purchasing a refurbished Ferrari Computer device, you will save not only on the price but you will help us to be more sustainable and reduce CO2 emissions.
The warranty we give on all our new products and on Ferrari Computer assemblies ranges from 12 to 36 months. The warranty covers manufacturing defects and does not cover faults caused by misuse of the product.
For all our refurbished products, there is a 12-month warranty.
For more information, please see our general conditions of sale.
Ferrari Computer assembled products are devices designed in our laboratories with high quality hardware components that are carefully selected to ensure maximum flexibility and performance tailored to your needs.
You can purchase our products by credit card (no American Express), bank transfer, Apple Pay, Google Pay, PayPal and Satispay.
For any information you can contact us during our business hours at +39 051 248450 or by writing to us through our contact form.